Privacy Policy
Effective Date: 31 November, 2025
This Privacy Policy describes how Koin Hardware (referred to as “the Company,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from https://koinhardware.in (the “Site”).
1. Information We Collect
We collect information about you when you interact with our Site, specifically to fulfill orders, provide customer support, and improve our services.
A. Information You Provide Directly
This includes personal and transactional information you provide to us:
- Contact Information: Name, email address, shipping address, and phone number.
- Correspondence: Information you provide when you contact us via email (info@koinhardware.in) or phone (+91 93729 75870) for customer support, inquiries, or feedback.
B. Automatically Collected Information (Usage Data)
When you access the Site, we automatically collect certain information about your device and interaction:
- Device Information: IP address, browser type, operating system, and unique device identifiers.
- Browsing Data: Pages viewed, products searched, referral source, and the timing of your visits.
- Cookies: Small data files stored on your device that help us track your activity and preferences.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Order Fulfillment | To process your payments, ship your hardware products, provide you with invoices and order confirmations, and manage returns and exchanges. |
| Customer Support | To respond to your inquiries, provide assistance, and troubleshoot issues related to your account or orders. |
| Site Improvement | To analyze how customers use the Site, optimize our product offerings, and improve the functionality and security of our online store. |
| Legal Compliance | To comply with applicable laws, legal processes, and governmental requests, including tax and accounting requirements. |
3. Sharing Your Personal Information
We do not sell your Personal Information. We may share your information with third parties in the following limited circumstances:
- Service Providers: We share necessary information with third parties who perform services on our behalf, such as:
- Shipping and Logistics Companies (to deliver your orders, including for global shipping).
- Marketing and Analytics Platforms (to help us understand Site usage and target our advertising).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.
- Legal Requirements: If required by law, subpoena, or other legal process, we may disclose your information to respond to legal claims or protect our rights.
4. Cookies and Tracking Technologies
We use Cookies to collect device and usage data. Cookies help us remember your preferences, keep you logged into your account, and analyze traffic patterns.
- You can control or disable cookies through your browser settings, but please note that doing so may affect the functionality of the Site.
5. Security of Your Information
We implement reasonable security measures designed to protect your Personal Information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. Your Rights
Depending on your location, you may have the following rights regarding your Personal Information:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete data we hold about you.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain conditions.
- Right to Object/Withdraw Consent: Where we process your information based on consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
7. International Data Transfers
As a business based in Mumbai, India, and offering global shipping, your information may be processed and stored outside of the country where you reside. By submitting your personal data, you agree to this transfer, storing, and processing. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the “Effective Date” at the top of this policy.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or post:
Koin Hardware
110, Jogani Industrial Estate, Senapati Bapat Marg,
Dadar West, Mumbai – 400028, Maharashtra, India.
Phone: +91 93729 75870
Email: info@koinhardware.in